Community and Protective Services Committee

It Resolved T hat Section 8 of the proposed Rental Housing Property Management By-law be amended by adding the following subsections to create a record of a tenant service request when requested by the tenant as follows: (a) No landlord or property manager shall fail to provide a written record of a service request to a tenant within 30 days, if such a request is made by the tenant when they submit their service request to the landlord or property manager. (b) The record of a tenant service request must include all information prescribed in subsection 7 (1)(b).

WHEREAS the proposed Rental Housing Property Management By-law requires landlords and property managers to deliver “information for tenants” documents to tenants and to obtain the signature of the tenant to show delivery of the initial document, as set out in Section 16, AND WHEREAS the proposed by-law also that requires that the landlord or property manager deliver updated or revised information for tenant documents to the tenant and obtain a signature to confirm receipt; AND WHEREAS the requirements for obtaining the signature of the tenant on each updated information for tenant document may be overly onerous for the landlord or property manager from both a practical and costs perspective, and this requirement may not be required, AND WHEREAS it is also practical to consider additional methods of delivery of the documents by the landlords to the tenant other than registered mail or courier delivery in circumstances where the tenant refuses to sign the document to confirm receipt, provided proof of receipt is obtained to show the document was actually delivered, AND WHEREAS it is also practical to specify that with respect to Section 32 of the proposed by-law, the landlord or property manager is only obligated to post a treatment plan in the building when it is the publicly accessible areas of the building that are being treated, other than a rental unit. BE IT RESOLVED that that Section 16 and Section 32 of the recommended Rental Housing Property Management By-law be amende